Return and Refund Policy
At Yome Collection, we do our best to deliver our products carefully. However, if you are not satisfied with your order, as a consumer, you are often entitled to return the product according to the legal rules for distance selling.
1. 14-day Right of Withdrawal
If you have purchased a product via our webshop, in most cases, you have the right to withdraw from your purchase within 14 days of receipt without giving any reason.
After you have notified us that you wish to withdraw from the purchase, you then have another 14 days to actually return the product.
2. Registering a Return
You can register your return by sending an email to info@yomecollection.com.
Please include the following:
- your name;
- your order number;
- the product you wish to return;
- the date of receipt.
3. Conditions for Return
During the cooling-off period, you may examine and assess the product as you would in a physical store. Handle the product with care.
If the product has been used beyond what is necessary to assess it, we may apply a reasonable reduction to the amount to be refunded in case of depreciation.
Return the product as complete as possible and, if reasonably possible, in its original packaging.
4. Costs of Returning
The direct costs of returning the product are at the customer's expense, unless:
- we have indicated beforehand that we will bear these costs;
- the product was delivered incorrectly;
- the product was damaged or defective upon receipt;
- the product does not comply with the agreement.
For larger products, such as vanity makeup tables, the return costs may be higher than standard parcel post. In that case, please contact us first at info@yomecollection.com.
5. Refund
After a valid withdrawal, you will receive all payments for the returned product, including the standard delivery costs paid for the outbound shipment, provided that the entire order is returned.
If you return only part of your order, the original delivery costs do not have to be refunded.
We will refund within 14 days after you have notified us that you are withdrawing from the purchase. We may wait to refund until we have received the product, or until you have demonstrated that you have returned the product, whichever comes first.
Refunds will be made using the same payment method you used for the original transaction, unless we explicitly agree otherwise.
6. Exceptions to the Right of Withdrawal
The right of withdrawal may be excluded for products that are manufactured according to your specifications or are clearly personal in nature.
This may apply, for example, to vanity makeup tables that are specially made to order or have been customized at your request in terms of size, color, design, or composition.
7. Damaged, Incorrectly Delivered, or Defective Product
Did you receive a damaged, incorrectly delivered, or defective product? Please report this as soon as possible via info@yomecollection.com.
If possible, include clear photos. This helps us to assist you faster but does not detract from your legal rights.
If a product is faulty or not what you could reasonably expect, you are entitled to an appropriate solution. Depending on the case, this may consist of repair, replacement, an appropriate price reduction, or a refund of the purchase amount.
8. Exclusion in Case of Damage Due to Improper Use
Returns or complaints may be rejected if the damage is caused by careless use, improper assembly or handling by the customer, normal wear and tear, or damage that is not the result of a defect in the product itself.
9. Processing Returns
Once we have received and checked your return, we will inform you about the processing of the return and the refund.
If the return meets the conditions of this policy, the amount due will be refunded via the original payment method.
10. Contact
For questions about returns or refunds, please contact us at info@yomecollection.com.
