Yome Collection respects your privacy. In this privacy policy, we explain what personal data we collect, why we process it, how long we store it, with whom we share it, and what your rights are. Yome Collection processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable Dutch laws and regulations.

1. Data Controller

Yome Collection is the data controller for the processing of personal data as described in this privacy policy.

• Company name: YOME Collection B.V.
• Trade name: YOME Collection B.V.
• Email: info@yomecollection.com
• Website: yomecollection.nl
• Registered office address: Bergschild 33, 7411 EL Deventer, Netherlands
• Statutory seat: Deventer
• Chamber of Commerce (KvK) number: 42031559
• RSIN: 869390995
• VAT number: [VAT NUMBER]

2. To whom does this privacy policy apply?

This privacy policy applies to all visitors to our website, customers, newsletter subscribers, contacts, and other individuals whose personal data Yome Collection processes.

3. What personal data do we process?

Yome Collection processes personal data because you use our webshop, contact us, place an order, subscribe to marketing communications, or otherwise provide us with data.

We may process the following personal data, among others:

• First and last name
• Billing address
• Shipping address
• Email address
• Phone number
• Company name (if applicable)
• Order details
• Payment details or payment status
• Return and refund details
• IP address
• Browser data, device type, and operating system
• Data about your activities on our website
• Communication data, for example, when you contact us by email or contact form
• Any review or rating data
• Other personal data you actively provide

In principle, we do not process special or sensitive personal data, unless this is legally necessary or you actively provide it to us yourself.

4. How do we obtain your personal data?

We obtain personal data, among other ways:

• When you place an order through our webshop
• When you contact us
• When you create an account, if applicable
• When you sign up for a newsletter or marketing communication
• When you leave a review
• Through cookies and similar technologies
• Through our webshop software, payment providers, shipping partners, and linked apps

5. For what purposes do we process personal data?

Yome Collection processes personal data exclusively for the following purposes:

• Processing, confirming, and delivering your order
• Handling payments and any refunds
• Providing customer service and support
• Answering questions, requests, and complaints
• Handling returns, warranties, and service requests
• Sending service messages about your order
• Sending newsletters and marketing messages, to the extent legally permitted
• Improving our website, webshop, services, and user experience
• Analyzing website usage and performance
• Securing our website, systems, and customer data
• Preventing and combating fraud, abuse, and unauthorized use
• Complying with administrative, tax, and legal obligations

6. On what legal bases do we process personal data?

We process personal data only if there is a valid legal basis for doing so, such as:

• Performance of the contract: for example, to process and deliver your order
• Legal obligation: for example, for our tax administration
• Consent: for example, for newsletters or marketing cookies
• Legitimate interest: for example, for fraud prevention, customer service, security, and improving our webshop

7. Automated decision-making and profiling

Yome Collection [DOES / DOES NOT] make automated decisions that have legal consequences or may otherwise significantly affect you.

If applicable, we may use systems or external parties for, for example:

• Fraud detection
• Risk assessment of transactions
• Personalization of offers or advertisements

Systems or service providers used: [FOR EXAMPLE SHOPIFY FRAUD ANALYSIS / KLARNA / OTHER TOOL]

8. How long do we store personal data?

We do not store personal data longer than necessary for the purpose for which it was collected, unless a longer retention period is legally required.

• Order, invoice, and payment data: 7 years, insofar as this is required for tax and administrative purposes
• Contact requests: [FOR EXAMPLE 6 OR 12 MONTHS]
• Newsletter data: until you unsubscribe or withdraw your consent
• Account data: as long as the account is active or until deletion is requested
• Review data: [PERIOD]
• Analytics data: [PERIOD]
• Fraud prevention data: [PERIOD]

9. Sharing personal data with third parties

Yome Collection does not sell your personal data to third parties. We only share your personal data with third parties if this is necessary for the performance of the agreement, for our business operations, or to comply with a legal obligation.

We may share personal data with the following categories of parties, among others:

• Webshop platform: Shopify
• Payment providers: [FOR EXAMPLE SHOPIFY PAYMENTS / MOLLIE / KLARNA / PAYPAL / STRIPE]
• Shipping and fulfillment partners: [FOR EXAMPLE POSTNL / DHL / DPD / FULFILLMENT PARTNER]
• Hosting and technical service providers: [IF APPLICABLE]
• Email marketing software: [FOR EXAMPLE KLAVIYO / MAILCHIMP / OMNISEND]
• Analytics and tracking services: [FOR EXAMPLE GOOGLE ANALYTICS / META PIXEL / TIKTOK PIXEL]
• Review platforms: [FOR EXAMPLE JUDGE.ME / TRUSTPILOT / KLANTENVERTELLEN]
• Accountant or administration office: [NAME]
• Legal or tax advisors: [NAME]

Insofar as these parties process personal data on our behalf, we conclude a data processing agreement or other appropriate contractual arrangements where necessary.

10. International transfer of personal data

It is possible that personal data may be processed outside the European Economic Area (EEA), for example, when we use Shopify or other international software vendors.

If personal data is transferred outside the EEA, we ensure that this occurs in accordance with the GDPR, for example, on the basis of an adequacy decision or appropriate safeguards, such as standard contractual clauses.

Relevant service providers where international transfer may occur: Shopify and [OTHER SERVICE PROVIDERS]

11. Cookies and similar technologies

Our website uses cookies and similar technologies, such as scripts, pixels, and tags. Cookies are small text files that are stored on your device when you visit our website.

We use the following categories of cookies:

• Functional cookies: necessary for the website and webshop to function
• Analytical cookies: to analyze and improve website usage
• Marketing cookies: to personalize advertisements and measure campaigns

To the extent legally required, we ask for prior consent for placing non-essential cookies. You can change your cookie preferences at any time via our cookie banner or cookie settings, if available.

Cookie tools or tracking services used: [NAME/NAMES]

12. Newsletter and marketing

If you have given your consent, we may send you newsletters, offers, and other commercial messages. You can always unsubscribe via the unsubscribe link in the email or by contacting us at info@yomecollection.com.

If legally permitted, we may inform existing customers about similar products or services. In that case, too, you can always unsubscribe.

13. Reviews and customer ratings

If you leave a review or rating via our website or via a linked review platform, we may process the data you provide to publish and manage this review and prevent abuse.

Review platform used: [NAME OR NOT APPLICABLE]

14. Social media

Yome Collection may be active on social media platforms such as Instagram, Facebook, Pinterest, and TikTok. If you contact us via social media or view our content, those platforms may also process personal data according to their own privacy policies.

15. Minors

Our website and webshop are not aimed at children under the age of 16, unless explicitly stated otherwise. We do not intend to collect personal data from minors without the consent of a parent or legal guardian.

Do you think that we have unintentionally collected personal data from a minor? Please contact us at info@yomecollection.com. We will then delete this data as soon as possible, to the extent legally permitted.

16. Your rights

Under the GDPR, depending on the situation, you have the following rights, among others:

• Right to access your personal data
• Right to rectification of inaccurate or incomplete data
• Right to erasure of personal data
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw given consent
• Right to lodge a complaint with the supervisory authority

You can submit a request regarding your personal data via info@yomecollection.com. To prevent abuse, we may request additional information to verify your identity.

In principle, we will respond to your request within 30 days, unless the law permits a different period.

17. Security of personal data

Yome Collection takes appropriate technical and organizational measures to secure personal data against loss, misuse, unauthorized access, unwanted disclosure, and unauthorized alteration.

These measures may include:

• Secure connections via SSL/TLS
• Limited access to systems and personal data
• Use of strong passwords
• Two-factor authentication where possible
• Regular updates of software and systems
• Monitoring and measures against fraud and abuse
• Backup and recovery procedures

18. External links

Our website may contain links to third-party websites. This privacy policy does not apply to third-party websites. We advise you to read the privacy policy of those third parties before providing personal data.

19. Complaints

Do you have a complaint about how we handle your personal data? Please contact us first at info@yomecollection.com.

In addition, you have the right to lodge a complaint with the competent supervisory authority:

Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
Website: autoriteitpersoonsgegevens.nl

20. Changes to this privacy policy

Yome Collection reserves the right to change this privacy policy. The most current version will always be published on this page: yomecollection.nl/pages/privacybeleid.

We recommend that you consult this privacy policy regularly.

21. Contact

For questions about this privacy policy or about the processing of personal data, you can contact us via:

YOME Collection B.V.
Bergschild 33
7411 EL Deventer
Netherlands
Email: info@yomecollection.com
KvK: 42031559
RSIN: 869390995
VAT: [VAT NUMBER]